Shipping & Returns
Last updated: 24 August 2026
Where we deliver
We deliver within Toronto and the surrounding GTA only. We are not shipping to the rest of Ontario or the rest of Canada yet — caviar is perishable, and we would rather do a small area properly than put a tin on a truck for three days.
If your address falls outside our delivery area, no delivery option will appear at checkout. Email us and we will tell you when we reach you.
Cost and speed
| Order total | Delivery | Speed |
|---|---|---|
| $80 and over | Free | Same day or next day |
| Under $80 | $5 | Same day or next day |
Same-day delivery depends on when you order and on capacity that day. If we cannot make it the same day, it goes out the next day. Everything travels in insulated, cold-chain packaging with ice packs.
Local pickup
You can also collect your order yourself, free of charge, in Yorkville:
850 Yonge St (Yonge Street entrance) 1 Yorkville Ave, Unit 108, Toronto, ON M4W 0B1
That is one address, not two — the building fronts onto Yonge Street, and Unit 108 is its Yorkville Avenue address. Use whichever your map app prefers.
Choose local pickup at checkout — it is free, and orders are usually ready in about four hours. We will email you as soon as yours is ready to collect, so please wait for that message before making the trip.
Bring your confirmation email with you. Your tins are kept refrigerated until you arrive, but please collect within the pickup window we give you: caviar does not improve while it waits for you.
When your order arrives
Caviar is perishable. Refrigerate it at 0–4 °C as soon as it arrives, and keep the tin sealed until you serve it.
Please make sure someone can receive the delivery, or choose an address where it will not be left sitting outside. We cannot take responsibility for an order that was delivered successfully and then left unrefrigerated, or one we could not hand over after repeated attempts.
Planning around a heatwave, a long weekend, or an address you are unsure about? Email us before you order and we will schedule around it.
Address accuracy
Please double-check your delivery address at checkout. Orders sent to an incorrect address supplied by the customer are not our responsibility, and a perishable parcel usually cannot be rerouted once it has left us.
Contact
Caviar Kitchen 1 Yorkville Ave, Unit 108, Toronto, ON M4W 0B1, Canada Customer care: caviarkitchenca@gmail.com
Returns and Refunds
Last updated: 17 August 2026
All sales are final — we do not accept returns
Caviar is a fresh, perishable food. Once a tin has left our cold chain we have no way to verify how it has been stored, so for food-safety reasons we cannot accept returns or exchanges on any delivered product, opened or unopened. This applies to change of mind, unwanted gifts, and orders placed by mistake.
Please choose your species and tin size carefully before ordering. If you are new to caviar, our Caviar Guide explains how each species tastes, and we are happy to help you choose before you buy — just ask.
If something arrives wrong, talk to us
We stand behind every tin we ship. If your order arrives in less than perfect condition, contact our customer care team and we will review it with you and agree the right outcome — a replacement, a credit, or a refund, depending on what happened.
Please get in touch within 48 hours of delivery and include:
- your order number
- a photo of the tin, the outer packaging and the ice pack
- a short description of the problem
We ask for this because it is the only way we can tell a cold-chain failure from a storage issue after delivery — and because it lets us take it up with our carrier on your behalf.
Situations we will always look at:
- the tin arrived damaged, dented, leaking, or with a broken vacuum seal
- the order arrived warm, or the ice pack had fully melted
- you received the wrong species, the wrong size, or an item was missing
- the order arrived after its guaranteed date because of a carrier failure
We will not ask you to send the product back. In most cases we will ask you to dispose of it — we would rather you did not eat caviar we are not confident in.
Outcomes are decided case by case by our customer care team. Nothing on this page is an automatic entitlement to a refund.
Cancelling an order
Orders can be changed or cancelled at no cost until they are packed. Because every order is packed to order with cold-chain materials, once it has shipped it cannot be cancelled or recalled.
Email caviarkitchenca@gmail.com with your order number as early as you can.
Delivery and storage are shared responsibilities
Caviar must be refrigerated as soon as it arrives. Please make sure someone can receive the parcel, or choose an address where it will not be left outside.
We cannot help with an order that was delivered successfully and then left unrefrigerated, or one returned to us because nobody was available after repeated delivery attempts.
If a delivery is at risk — a heatwave, a long weekend, an address you are unsure about — email us before you order and we will schedule around it.
Refunds, when agreed
Where customer care agrees a refund, it is issued to the original payment method. Your bank will usually post it within 5–10 business days. Shipping is refunded when the fault is ours or the carrier’s.
Contact
Caviar Kitchen 1 Yorkville Ave, Unit 108, Toronto, ON M4W 0B1, Canada Customer care: caviarkitchenca@gmail.com
Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario) or other applicable Canadian consumer-protection law.